This release focuses on maximizing the use of screen space and decreasing the number of clicks needed to achieve most tasks.
Redesigned user interface
- Revamp of unassigned ticket screen
- Redesigned helpdesk management screen
- Revamp of ticket listings
- Reassigning a ticket can now be done in the ticket view
- The search is now available on every page
A new customer portal
The helpdesk landing page is now The Customer Portal that includes a customizable home page. Go to manage > configure Mojo Helpdesk to change it.
Revamped of guest requests
- Unregistered users can create new tickets w/o you having to create accounts. The'request and account' feature has been removed since user accounts are created automatically when unregistered users create a request.
- Custom ticket fields are now present in the guest request
And we also fixed few annoying bugs.