We've been busy upgrading Mojo Helpdesk. Here is what we have done. 

Bye spammers!

We added an anti-spam feature so we only get requests from real people.

Added option  "Change owner"

Owner can transfer site ownership to another help desk staff. This feature is located in the Manage menu.

Better email notification

Added an option for tech staff to choose to receive notifications for unregistered users (i.e. new users).

Create users from the API

You can now import or export users from the API.

Better ticket management

We added 'All My Assignments' menu for tech staff so they can use actions on several tickets at a time from. This should add a lot of efficiency.

Slimmer ticket export

Ticket export allows users to specify a date range so only you don't have to get all tickets each time.

Ticket status change

Please note that tickets with status 'information requested' are now automatically changed to 'working' when a submitter adds a comment to the ticket. 

• API: Fix a bug that prevented tickets to be updated.
• Tickets show update times correctly.

IMPROVEMENTS:

• Added user's company name in new ticket email notification. 

IMPROVEMENTS: 

• Various speed improvement throughout the application specially for helpdesk with lots of tickets.
  
• Ticket export now includes company information.

IMPROVEMENTS: 

• Mojo Helpdesk is now better suited to handle incoming messages sent through email aliases.
  
• Ticket comments contain 'time spent' information.

• Added VIP marker for users: it allows to quickly visually identified what users are VIPs
• API: added ticket create, update as well as comment create facility.
• API: added support ticket custom fields

IMPROVEMENTS:

• Search facility now searches inside ticket comments.
• Working comment behaves like a trailing log w/ time stamps and user names.
• User and ticket CSV export are now processed in the background and sent by memail when completed.

 EXPERIMENTAL:

• Added support for asset management.

• The API now provides the user and ticket company information.
• Better company and user management: you can now delete, or transfer users and their tickets to another company.
• Numerous interface improvements.

• The time tracking function has now a timer tech staff can use to time an activity and automatically record the time in the time field.
• User / My Company tickets are now paged and searchable.
  

FIX:

• Mailing list feature now really and automatically detects the format of a message (HTML v.s. text) you are sending to your users. So you don't need to specify it yourself anymore.
  

IMPROVEMENTS:

• When submitting tickets on behalf of another user the ticket queue drop down will be updated to show only the ticket queues that user has access to.

IMPROVEMENTS:

• The Mailing list feature now automatically detects if the message you are sending is in html or in plain text.  In short, this means:

• When your user's receive an email, it will render html if their email client (eg, Outlook) supports it (so you can apply styles like this to your mailing list).
• If your user's email client does not support html, they will be able to view the message in plain text, without any funky code. (eg, things <p>like this</p>, will instead render: like this).

FIXES:

•  Removed wrong JS dependency that caused users to have their browser complaining about a javascript error.
  
  

NEW:

• Added Time Tracking feature. Available only to the Enterprise plan.
  

IMPROVEMENTS:

• User mailings: you can now email a subset of your users based on a search.
• Added the ability for user's to "Close Helpdesk" from the manage screen.

FIXES:

• Fixed a problem that was causing errors during guest request rejections.

FIX:

• Solved a bug that caused Guest Requests with bad/deleted queues to get stuck in the system.

NEW:

• We are rolling out this wiki for Mojo Helpdesk. It includes all the documentation, help and news about our ticket tracking service.