Each time a technician adds a comment to a ticket, s/he has the option to enter the time spent on the ticket. Typically a technician will add several comments and input some time spent on a ticket several times.

Just add a comment and enter a negative value (e.g. –60) and it will be subtracted from the total. In the comment body, enter the reason why you need to correct the time.

Mojo Helpdesk provides many report such as time spent per queues, tech and customer. There are located in the report menu.

Yes. By default Mojo Helpdesk uses minute as the unit. This can be changed to hour. The helpdesk owner can change the unit at:

• Manage > Configure more things > Configure Mojo Helpdesk > Change

The timer acts as a stop watch. It helps techs track the time they spend on their ticket. When you start working on a ticket you can start the timer and when done stop it and click the arrow to copy the timer value into the 'time spent' field. If you set the auto-start option, the timer will start automatically each time you load the ticket's page. Warning: if you leave the page while the timer is running you will loose the time value.