Mojo Helpdesk supports adding fields to the ticket form. These are called custom fields. Custom field input can be either mandatory or optional.

Adding a custom field

Custom fields can be added from the manage menu. Any custom field name can be choosen (e.g. Serial number). Custom field values are also available when using Mojo Helpdesk API. Custom fields are visible by ticket creators and technicians.

Making the custom field input mandatory

When a mandatory custom field is created, a value must be entered to populate all the existing tickets. For new ticket, Mojo Helpdesk will enforce the presence of a value when a user submits a new ticket.

Deleting a custom field

Once a custom field is deleted, all values are deleted. This is not reversible.