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Importing Users

Keep the following in mind when importing users:


  • You can import up to 3000 users at a time.
  • File must be saved in CSV (comma separated values) format to import.
  • Only this user information will import:
    • First Name
    • Middle Name
    • Last Name
    • Email
    • Password
    • Company
    • Work Phone
    • Cell Phone
    • Home Phone
    • Notes
  • When importing users, login information (the welcome email) will NOT be sent to the new users unless you check the option to "notify new users".  
Setting up the CSV file and matching fields:
  • Match the CSV file fields to the correlating fields in Mojo Helpdesk.
  • Email field is mandatory. You must have an email address entered for the user to import.
  • The password entered should be at least 6 characters long, or left blank.
  • If the password field is left blank, the system will generate a random password for the new user on import.
  • If there is a company to be matched but no company is entered in that field, then a new company will be created for the user.
  • If there is no company to be matched, all new users will be placed in the ‘Individuals’ group on import.



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