Users with appropriate priviledges may customize the appearance of their helpdesk by selecting:

Manage » Configure Mojo Helpdesk » Change

You can:

• set a Helpdesk Name that is displayed at the top of the page. Otherwise, the Organization Name is displayed.
• set a Helpdesk Tagline that is shown below that.
• upload a logo graphic image.
• update the email subject prefix (e.g. [BIGCO-HELPDESK] as well as the email footer.
• Update the customer portal content
• Additional features are available when you subscribe to the Enterprise plan.

The branding allows you to get rid of all mentions of Mojo Helpdesk and replaces it by your brand. The following features are available when you subscribe at the Enterprise plan level.

• Custom logo image. (This feature available at all subscription plan levels.)
• Customize the subject tag and message footer in notification emails.
• Customize the web page footer.
• Custom domain: use helpdesk.mycompany.com instead of mycompany.mojohelpdesk.com.

If you have subscribed to the Enterprise plan, you can customize the page footer from the "Edit Account Profile" screen.

If you leave it blank a default Mojo Helpdesk footer will appear at the bottom of every web page.

You can use HTML markup in the footer. You also can simple markup like this:

• _italic_ → italic
• *bold* → bold
• "Google":http://google.com → Google

This simple formatting style is called "Textile." Here is a quick reference.

If you have subscribed to the Enterprise or Enterprise Plus plan, you can put your helpdesk under your existing domain, like helpdesk.youcompany.com.

You can set your domain name by going to Manage -> Configure Mojo Helpdesk screen. Before changing the domain name field, make sure you have proper CNAME record pointing to app.mojohelpdesk.com. For example if your domain is yourcompany.com, and you want your helpdesk domain name to be support.yourcompany.com, add the following CNAME record for yourcompany.com:

support IN CNAME app.mojohelpdesk.com

In case you are setting up custom domain name and you want to use SSL on all of your helpdesk pages, you have to install your own SSL certificate on our server. To do this, please open a ticket at our helpdesk.