Account Plan, owner change and Billing FAQs
- How does the free trial work?
When you sign up for Mojo Helpdesk you begin a 30-day trial period. There are never any charges during this time. You may freely upgrade or downgrade your helpdesk plan. If you select a paying plan, we will ask for your billing information, but we won't charge you until the trial is over.
- Can I upgrade or downgrade at anytime? How does it work money-wise if I downgrade?
The account owner can upgrade or downgrade the helpdesk plan at any time. There is never a penalty for plan changes.
If you upgrade to a paying plan during the trial period, we will ask you to verify a credit card but you will not be charged until the end of the trial. You can always downgrade to the free plan or cancel your helpdesk before the end of the trial and you won't be charged.
When you change your helpdesk plan you will be billed for a month of service starting today, less a credit for any unused portion of your previous plan. If this results in a credit balance, it will be carried forward to pay for future months. - How to I quit Mojo Helpdesk and stop paying?
Just downgrade your plan to the free plan and you won't be charged anymore. Or, you can close your helpdesk doing: Manage » Helpdesk Plan » Close Helpdesk. Once closed you won't be billed anymore but you can still access the data. You can also choose to reopen it at a later time.
- How do I change the site owner?
A site owner can assign a technical staff to become the new owner. When done, the old site owner become a role manager. This action is available in the manage menu for the current site owner only.
